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Title: I Found Something Gross On My McDonald's Chicken Sandwich And I'm Never Eating There Again
Source: [None]
URL Source: http://finance.yahoo.com/news/found ... donalds-chicken-170438548.html
Published: Sep 17, 2014
Author: Julia La Roche
Post Date: 2014-09-17 17:02:07 by BTP Holdings
Keywords: None
Views: 109
Comments: 8

I Found Something Gross On My McDonald's Chicken Sandwich And I'm Never Eating There Again

Business Insider

By Julia La Roche September 16, 2014 1:04 PM

.julia's chicken sandwich

Julia La Roche/Business Insider

I recently got a firsthand reminder of how quickly a company can destroy its brand and future business with an individual customer.

With a restaurant, especially, all it takes is one bad — and badly handled — experience, and the customer may be gone for good.

Around midnight on Wednesday, Sept. 3, I went to the McDonald's at 946 8th Ave and 56th Street in Manhattan. After my experience there I'll never eat at the chain again.

I began the night at a party with a friend. Afterward, we were exhausted. We were also starving, so we went to McDonald's because it's convenient and open late.

I ordered a Southern Style Chicken sandwich meal (I've had this before). My order didn't come out immediately, so we picked out a table and waited.

When the food arrived, I opened up the bun. I'm not sure why. When I looked inside, I saw there was a white substance on the pickles, the bun, and at the edge of the chicken patty.

I knew there had to be a mistake. I've had this meal before and the sandwich is served plain with a buttered bun.

I took the sandwich back to the counter. When I told the cashier without being explicit what I thought the substance looked like, she laughed and said it was "tartar sauce."

The cashier asked if I wanted another sandwich without tartar sauce. I accepted.

My second sandwich arrived to my table. I inspected it and it looked OK. I ate it.

The next morning, with the help of a friend and some Googling, I determined that the whatever was on my sandwich was definitely not tartar sauce. McDonald's tartar sauce includes pickle relish, which was definitely not in the substance I saw on my meal.

I sent an email with the photograph to McDonald's corporate public relations. That afternoon, Linda Dunham, the owner of the 56th Street and 8th Avenue location, called me at my desk.

Dunham's late husband opened the first McDonald's in New York City. She is also the chair of Ronald McDonald House Charities, and she owns and operates multiple McDonald's restaurants in NYC.

During our first phone call, she apologized and explained that there was not supposed to be tartar sauce or mayo on that sandwich. She said she would look into it.

I called her back the following Tuesday afternoon when I still had not heard from her.

"I apologize that I didn't get back to you yesterday," Dunham said. "What I did do is I watched some of the product being prepared and you know I don't see — other than occasionally — I don't know whether it's the grease that caused it or something like a little balloon that comes up and sometimes it has a little more white in it, but there's absolutely nothing that we add to that product other than butter."

I asked her why the cashier would have called it "tartar sauce."

"I could not explain that behavior," Dunham continued. "I don't think she knew. She only works the front counter. She doesn't work in the back. I don't think she understood or knew."

She went on to say that late at night a limited number of people work in the store but that she did not know who was cooking. Dunham also said that cameras cover part of the kitchen, but not every part.

She assured me that she didn't think anyone did anything intentional to the sandwich.

"I've been in the restaurant industry for 30-some years," Dunham said. "I've never, ever, ever, ever, ever known an employee to do something like that. That is ruining number one, a brand. That's also a person's job on the line."

Dunham said that it was a "safe product" and that she had never gotten a complaint like mine.

Well, McDonald's was responsive, at least. But I'm not satisfied with the explanation. And I'm still never eating there again.


Poster Comment:

There was a lake in Wisconsin that was over run with carp. They drained it down and brought in Seine nets. Two tractor trailers pulled up with McDonalds emblems on the doors. That is another reason not to eat at McDonalds. ;)

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#1. To: BTP Holdings (#0) (Edited)

I'm guessing it was Mayo. And why would a McDonald's employee mistakenly call it "tarter sauce"? Well it should be taken as a given that if you work at McDonald's you aren't the brightest bulb in the pack.

Regarding the nets. Are you saying that their fish was caught in the Wisconsin lake?

John Howard says: There are 4 schools of economics:
Marxism: steal everything
Keynesianism: steal by counterfeiting whenever needed
Chicago school (Milton Friedman): steal by counterfeiting at a steady, predictable rate
Austrians: don't steal

Democrats don't mind war as long as they can have big government. Republicans don't mind big government as long as they can have war.
'Wiped off the Map' – The Rumor of the Century

PnbC  posted on  2014-09-17   17:18:30 ET  Reply   Trace   Private Reply  


#2. To: BTP Holdings (#0)

And I'm still never eating there again.

Good plan.

Mayo, tartar sauce, semen...what's the difference at MickeyD's?

You're eating garbage to begin with.

“The most dangerous man to any government is the man who is able to think things out... without regard to the prevailing superstitions and taboos. Almost inevitably he comes to the conclusion that the government he lives under is dishonest, insane, intolerable.” ~ H. L. Mencken

Lod  posted on  2014-09-17   17:40:54 ET  Reply   Trace   Private Reply  


#3. To: BTP Holdings (#0)

Extra jizz, hold my pickle.

Jethro Tull  posted on  2014-09-17   18:09:26 ET  Reply   Trace   Private Reply  


#4. To: BTP Holdings (#0)

The most important reason to stop eating at McDonald's is their support of Israel. The second most important reason is there use of partially hydrogenated vegetable oils in their buns and grilled chicken. There are of course other reasons, but these two are the most important morally wise and health wise.

God is always good!

RickyJ  posted on  2014-09-17   19:03:18 ET  Reply   Trace   Private Reply  


#5. To: BTP Holdings (#0)

She deserved it. Anybody with a brain knows you're supposed to eat White Castles after a night of partying.

Obnoxicated  posted on  2014-09-17   19:50:11 ET  Reply   Trace   Private Reply  


#6. To: PnbC (#1)

Are you saying that their fish was caught in the Wisconsin lake?

I do not recall exactly which lake it was. It could have been Wisconsin Lake. ;)

"When bad men combine, the good must associate; else they will fall, one by one." Edmund Burke

BTP Holdings  posted on  2014-09-18   16:18:53 ET  Reply   Trace   Private Reply  


#7. To: RickyJ (#4) (Edited)

use of partially hydrogenated vegetable oils in their buns and grilled chicken. There are of course other reasons, but these two are the most important morally wise and health wise.

stop eating at McDonald's is their support of Israel.

Hydrogenated oils are the main reason for heart disease and clogged arteries. The body cannot use these oils the same way as it uses saturated fats. Saturated fats are also a necessary part of a healthy diet.

I did not realize that Micky D's was an avid supporter of the Mid-East mini-state. ;)

"When bad men combine, the good must associate; else they will fall, one by one." Edmund Burke

BTP Holdings  posted on  2014-09-18   16:21:38 ET  Reply   Trace   Private Reply  


#8. To: PnbC, BTP Holdings (#1)

It wasn't mayo. They do have a ranch sauce they use.


When government gains the power to control the use of private property, it becomes possible for the politically dominant to profit by high commodity prices using government regulation to constrain supply. One merely drives competitors out of business by manipulating the perception of risk to a land use preferred by a democratic majority. - Mark Edward Vande Pol

farmfriend  posted on  2014-09-18   17:07:02 ET  Reply   Trace   Private Reply  


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